Be | Shaping the Future (Be DACH) - Commercial banking

Commercial Banking

Through the combination of innovative thinking and experience of the banking sector, we ensure our clients take advantage of market disruption to achieve lasting value in their businesses.

From the operational implementation of regulatory requirements to risk mitigation and the optimization of the "customer journey" - our consulting services in Commercial Banking are designed to help our clients overcome complex challenges and achieve their goals.

Banks need to continuously innovate and change in order to remain responsive and relevant and to meet their customers’ rising expectations and demands. Through trusted working relationships, our experienced practitioners partner with you and your teams to deliver best practice solutions that establish efficient and focused practices, reduce operating costs, maximise opportunities and achieve competitive advantage. 

Our strategic advisors apply market-leading technology, tools and solutions to help banks and payment providers remain sustainable, become future-ready, and thrive as agile, data-driven and customer-focused organisations.


Our core capabilities include strategy, governance and framework design, process improvement, regulatory compliance, programme and change delivery, technology, digital, data, analytics and operations support.

  • Revitalising customer journeys to drive greater engagement, revenue generation and efficiency.

    Increase revenue and maximise opportunities and efficiency with advice from an experienced consulting partner with a proven track record in journey definition and implementation.

    • Customer journey and pain point definition
    • Future state modelling and design
    • Business case definition
    • Implementation planning and delivery
  • Success in retail banking by using the right technologies for an optimal customer experience (CX).

    Increase the attractiveness of your retail banking services through true omnichannel capability, demand-driven placement of the right products in an understandable and transparent way, and continue to reduce sales costs through digitization and automation. Integrate service processes both internally within your organization and externally with popular third-party platforms within digital transformation projects to increase your reach, customer loyalty, and earning power.

    • Conceptual consulting and support for product selection
    • Definition of complete digital processes for customer onboarding through to product closure 
    • Definition of software architecture and implementation of future-proof software solutions 
  • Ensure regulatory compliance and avoid operational risks 

    We help you understand and address potential gaps between current regulatory requirements and your processes. Close these gaps in the most efficient way possible, thereby leveraging compliance as an efficiency driver.

    We support you with

    • up-to-date information on upcoming regulatory changes and gap analyses on the implementation status of current regulatory requirements
    • Implementation of national and international regulatory requirements 
    • the automation and digitalization of regulatory reporting workflows 
  • Efficiency gains through modern consulting processes with workflow support. 

    Increase the efficiency of your customer advisory processes through the use of new technologies while establishing compliance with current regulatory requirements.

    • Process analysis and optimization
    • Technology selection and architecture definition 
    • Functional specification and design 
    • Realization through implementation of individual software and integration of standard products in the areas of mobile applications and portal as well as process automation and robo-advice.


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