Application Management, Managed Services

The Application Management process guides how business applications are developed, managed, improved, and when necessarily decommissioned.

The lifecycle of Application Management can be divided into service creation (CHANGE) and continuous service management (RUN).

We deliver managed services for Change and Run. Main characteristics of the service delivery are:

• Application management is performed in highly professional shared service centers. This allows a cost-effective service delivery with local accountability and delivery excellence.
• The service centers operate on defined services and processes. Main features are the standardization and regular control of services and processes, customer-need tailored processes, complete and accurate process documentation.
• Compliance is assured via an ISAE3402 proven internal control system.

We have defined and implemented a standardized process model for application management services.

We will set-up a delivery organization suited to your individual demands – onsite at client premises, in our shared service center in Germany (Magdeburg), or Nearshore (Poland and Portugal).

The key quality of our outstanding service is our professional service management, multi-annual experiences in service processes, high domain and technological knowledge, and close collaboration with our clients based on their needs.

We define an SLA with you covering different dimensions of the delivery service. Then we start with a template of a standard SLA and adapt this matching to your requirements. The efficient set-up and tools of application management processes, e.g., for incident, change, release management and internal controls, are implemented.

Furthermore, thanks to our experience in the software packages supported, we provide additional domain-specific assets to further enhance operational efficiency, in particular with regard to testing.

Our elaborated Service Transition Model guarantees a successful takeover.

Your Benefits

We offer Application Management, comprising RUN and CHANGE as Managed Services.

Our methodology ensures that you will get the service you need, delivered by the right team, with outstanding service quality, free risk and full compliance.