Cloud Services deal with all solutions, tools and processes that are necessary to provide the defined IT infrastructures and applications.
Cloud Services contain the following sub-topics:
This topic deals with:
This topic deals with important tools that are necessary to handle Big Data, e.g.:
We provide infrastructure outsourcing consulting for all sizes of customers and infrastructure outsourcing for small to medium-sized companies. We can also assist in all aspects surrounding the creation of private or hybrid clouds and the migration of public, private or hybrid clouds.
Infrastructure outsourcing consulting:
Infrastructure outsourcing enables small to medium size customers to outsource the whole server and application landscape to us. If the customer is a financial institution, we can deliver a one-stop-shop outsourcing, where we are not only responsible for the server landscape, but also for the application landscape, including the 1st level support and application as well as the 2nd level technical support.
We achieve this through a combination of all topics within the IT infrastructure and Service Management and all other business areas within the whole company.
With the introduction of outsourcing and cloud services, the need for IT Service Management (ITSM) is more prevalent. Outsourcing often makes ITSM more critical, more complex and more difficult, as many solutions are not fit for the purpose in an IT environment in which information is incomplete and scattered over outsourcers, cloud providers and internal IT solutions.
We offer you a complete spectrum of consulting services covering the full life cycle of all ITIL processes and functions. We have the extensive know-how and experiences and a proven track of record in change management, configuration management, release and deployment management as well as monitoring and service impact management.
Irrespective of their integration levels, Change, Configuration and Release Management as well as the Deployment are important elements of the technical framework of application platforms or any other development / runtime environment. No single solution available on the market today can fully deliver the functionality required in the state-of-the-art application development and delivery processes and environments. Currently, this can only be achieved by “buy and make” solutions: a semi-bespoke integration and extension layer that is built on top of the standard solutions.
In this area we have carried out a large number of integration projects successfully, which comprised both technical and processual integration.
Additionally, we provide product specific know-how in solutions including BMC ITSM suite, BMC Bladelogic for servers and clients, Microsoft SCCM and SCOM, HP Asset Manager, iET, Bootix BMA, Puppet, Salt, Spacewalk, and Satellite.
Service Impact Management (SIM) is a function and process in which events are mapped to services. It provides information about ‘what’, ‘why’ and ‘how’ services are impacted, allowing derived activities to start in order to reduce downtimes and minimize impacts. There are several critical activities that decide whether an implemented SIM solution is really a benefit and a step forward or not.
The importance of SIM has grown since recent years, as many companies migrate to service-based offerings. Thus, monitoring is required both on a component- and service level.
Most outsourcing and cloud projects once again require comprehensive and flexible SIM. Outsourcing and cloud projects have two important Service Impact Management characteristics: firstly, the speed of changes in the infrastructure increases; secondly, elements of monitoring activities are considered to be a “black box”, since they are responsible for the outsourcer. Nevertheless, the overall responsibility for the services lies firmly with the customer.
In addition to the art of monitoring and SIM, we have the product specific knowledge for SIM solutions, including not only IBM Netcool family, BMC Truesight family and Leuteks ZIS family, but also more traditional monitoring solutions, such as BMC Performance Manager, IBM Netcool, Nagios and Zabbix.
In collaboration with our colleagues from the business-related areas, we also provide in-depth know-how related to the integration of critical applications into monitoring and SIM processes.
We have a proven track of record in creating solutions which are well integrated into a wide range of IT environments. They meet and exceed functional requirements and are cost-effective and flexible. A key ingredient of the success is the high abstraction level of the implementations, which are designed to keep pace with the changing conditions in the IT landscape. Cost-efficiency and flexibility are two sides of the same coin, thus striking the right balance is key.
You will see a rapid and sustainable return of your investment, even in a fast-changing environment. We create solutions that are neither a “one-hit wonder” nor a “promise of an ever-receding golden future”.
